When you use our services, you're trusting us with your information. We take that responsibility seriously. This Privacy Policy explains what information we collect, why we collect it, and how you can access, update, and delete your data. We encourage you to read it carefully.
1. Information We Collect
1.1 Information You Provide
When you register and use our services, we may collect:
- Account information: email address, username, and password (stored in encrypted form)
- Profile information: nickname, avatar, and other details you choose to provide
- Contact information: for customer support and account security verification
1.2 Information Collected Automatically
When you use our services, we may automatically collect:
- Device information: device type, operating system, browser type and version
- Log data: IP address, access times, and usage information
- Information collected through cookies and similar technologies
2. How We Use Your Information
We use the information we collect to:
| Purpose |
Information Used |
| Deliver and maintain our services |
Account information, uploaded files |
| Protect account security |
Login IP, device information |
| Improve and optimize our services |
Usage patterns, feature preferences |
| Provide customer support |
Contact information, support history |
| Comply with legal obligations |
Identity verification when required |
3. How We Store and Protect Your Information
3.1 Storage Location
Your data is stored on secure servers. If we need to transfer data across borders, we will do so in compliance with applicable laws and regulations.
3.2 Retention
- Account information: retained for the duration of your account and a reasonable period after closure
- Usage logs: typically retained for up to 6 months
- Uploaded files: managed by you; deleted when you remove them
3.3 Security Measures
We implement industry-standard measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Encrypted password storage (bcrypt)
- Access controls and authentication
- Regular security reviews
- Data backup and recovery procedures
4. Information Sharing
We do not sell your personal information. We may share information only in these circumstances:
- With your explicit consent
- When required by law or to respond to lawful requests from authorities
- To protect our rights, your safety, or the safety of others
- With service providers who assist us (e.g., payment processors), under strict confidentiality agreements
5. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how our services are used
- Enhance security
You can manage cookies through your browser settings. Disabling certain cookies may affect some features of our services.
6. Your Rights
Depending on where you live, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Account closure: Close your account
- Withdraw consent: Withdraw previously given consent
To exercise these rights, please contact us using the information in Section 10 below.
7. Children's Privacy
Our services are not directed to children under 18. If you are under 18, please use our services only with the consent and supervision of a parent or guardian. We do not knowingly collect personal information from children.
8. Policy Updates
We may update this Privacy Policy from time to time. We will post the updated policy on our website and, for significant changes, notify you through the service or by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
9. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have additional rights under the CCPA:
- Right to Know: You may request disclosure of the personal information we collect, use, and disclose.
- Right to Delete: You may request deletion of your personal information.
- Right to Opt-Out of Sale: You may opt out of the sale of your personal information. We do not sell your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Access: You may request access to your personal information in a portable format.
To exercise your CCPA rights, contact us using the information in Section 10. We will respond within 45 days.
Categories of Personal Information We Collect:
- Identifiers (name, email address, username)
- Internet or network activity (IP address, browser type, access logs)
- Account information (registration date, login history)
- Commercial information (license purchases, product usage)
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights (including GDPR or CCPA rights), please contact us:
We aim to respond within 15 business days (45 days for CCPA requests).